Returns & refunds

You can return items within 30 days of delivery for a refund or an exchange — whether you've changed your mind or the item is faulty. There is no restocking fee.

Changed your mind?

Items must be new and unused, unopened and in their original packaging. For hygiene and food-safety reasons, opened food, treats, litter and health products can't be returned unless they are faulty. The cost of sending a change-of-mind return back to us is for your account.

Damaged, faulty or wrong items

If something arrives damaged, faulty, expired or isn't what you ordered, let us know within 30 days of delivery with your order number and a photo. We'll replace it or refund you in full, including delivery costs. This doesn't affect your rights under the Consumer Protection Act.

Exchanges

Prefer a different size, flavour or product? We're happy to exchange items that meet the conditions above — tell us what you'd like instead when you contact us.

How to return an item

• Email info@peteats.co.za or use our contact form with your order number and the item(s) you want to return or exchange.
• We'll confirm the return and send you the return address and instructions.
• Send the item back to us by courier or post, packed securely. Keep your proof of postage.

Refunds

Once we receive and check the returned item, we refund you to your original payment method within 10 days. Your bank may take a few extra days to show it.

Cancellations

You can cancel an order for a full refund any time before it has been shipped — just contact us.